# Refund Policy
**Bways Agency**
**Last updated:** 2026-02-28
This Refund Policy explains cancellation and refund terms for subscriptions and digital services provided by Bways Agency.
## 1) General principle
Payments are for digital software and related services. Refund eligibility depends on the subscription term and cancellation timing below.
## 2) Monthly plans
– Monthly plans can be canceled at any time before the next billing date.
– Charges already paid for the current billing period are non-refundable.
– Service remains active until the end of the paid monthly period.
## 3) Annual plans (paid in advance)
– Customers on annual prepaid plans may request cancellation by email with at least **30 days written notice**.
– For approved early cancellation, billing is recalculated based on the months already used at the applicable **monthly rate** (not the discounted annual rate).
– The refund amount is:
`Amount paid for annual plan – recalculated used months at monthly rate = refundable balance`
– If recalculated usage equals or exceeds the annual payment, no refund is due.
## 4) Refund processing timeline
– Approved refunds are processed to the original payment method, typically within **5-15 business days**, depending on the payment provider and bank processing times.
## 5) Non-refundable items
The following are non-refundable unless required by law:
– Completed professional services
– Setup or onboarding services already delivered
– Third-party fees, transaction fees, or taxes already incurred
## 6) How to request cancellation or refund
Send your request to: **bways.agency@gmail.com**
Include:
– Full name and company name
– Account email
– Plan type (monthly/annual)
– Requested cancellation date
– Reason for cancellation (optional)
## 7) Legal rights
Nothing in this policy limits mandatory consumer rights under applicable law.
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