Consent first
Callers are told they are speaking with an automated assistant. Recording and disclosure wording is agreed with your legal team.
Solutions · 01
BCallAI Call Center & Voice Agents
Never Miss an Opportunity to Connect.
Design voice agents around your call flows, qualification rules and handoff points — with operational visibility your team can trust.
- Inbound reception
- Qualification
- Scheduling
- Outbound follow-up
- Warm human handoff
Illustrative interface — fictional data, not a client deployment
Active calls3
Handled today128
Bookings23
- Maria AlvarezReschedule appointmentLive
- Daniel CohenNew patient enquiryLive
- Priya NairAppointment reminderLive
- Unknown callerUrgent — swelling and painHandoff
Live transcript
Good morning, Meridian Dental, this is Ava, the automated assistant. How can I help?
Hi, I need to move my cleaning from Thursday.
Caller matched by phone · Maria Alvarez
Of course, Maria. I can see Thursday 10:30. I have Friday at 9:00 or Monday at 14:15.
Friday at nine works.
Built around the calls your business actually gets.
Inbound reception
Answer, identify and route callers the way your team would.
Qualification
Ask the questions that matter, then score and tag the lead.
Scheduling
Offer real calendar slots and confirm by message.
Outbound follow-up
Reminders, callbacks and re-engagement with consent rules.
Human handoff
Pass the call with a full summary — not a cold transfer.
Operations workspace
One workspace for every conversation.
Watch calls as they happen, shape how agents behave, and review what happened — in the same place your team already works.
Interactive — pick a call, flip a rule, take over.
Active calls3
In queue1
Avg. wait0:09
Handled today128
Bookings23
Handoffs7
Calls
Live transcript
Maria Alvarez · Reschedule appointment
- Good morning, Meridian Dental, this is Ava, the automated assistant. How can I help?
- Hi, I need to move my cleaning from Thursday.
- Caller matched by phone · Maria Alvarez
- Of course, Maria. I can see Thursday 10:30. I have Friday at 9:00 or Monday at 14:15.
- Friday at nine works.
- Calendar checked · 3 slots · booked Fri 09:00
- Done — Friday at 9:00. I will text you a confirmation.
Illustrative interface — fictional data, not a client deployment
01 · Handoff
Warm handoff, not a cold transfer.
When a call needs a person, the agent passes a short summary, the caller’s verified details and what has already been said.
- Rules for urgency, sentiment and caller requests
- Context packet shown before the person picks up
- Callback queue when nobody is available
PriorityContext packet
- Caller
- Unknown · +1 555 0187
- Intent
- Urgent dental pain
- Already said
- Asked about same-day slots; agent offered a person
- Suggested next step
- Offer today 11:30 emergency slot
Urgent keywords detected: “swelling”, “pain”. Caller asked for a person.
SupervisorLive
Handoff waiting · 00:22
Urgent keywords detected
Accept- Maria A. · Booking
- Daniel C. · New patient
- Priya N. · Reminder
02 · Languages
Speak your customers’ language.
Agents hold natural conversations in English, Spanish and Hebrew, with voice, pace and phrasing tuned for your business.
- Language detection with confirmation
- Per-language scripts and pronunciations
- Right-to-left transcripts and reports
Greeting by language
EN
English
“How can I help you today?”
ES
Español
“¿En qué puedo ayudarle hoy?”
HE
עברית
“איך אפשר לעזור היום?”
Voice · Warm · Normal pace
03 · Records
Each conversation leaves a clean record.
Outcomes, extracted details and notes are written back to your CRM — no copy-paste and no lost follow-ups.
- Field mapping agreed with your team
- Idempotent write-back with an audit trail
- Exceptions routed to a person
Contact #4821 · Maria AlvarezSynced · key vc-1042-a
- Next appointment
- Fri 09:00 · Cleaning
- Source
- Voice agent
- Consent
- SMS reminders: yes
- 09:41:02Contact matched by phone
- 09:41:05Appointment moved to Fri 09:00
- 09:41:06SMS confirmation queued
- 09:41:07Call note written · idempotency key ok
Illustrative interface — fictional data, not a client deployment
Principles
Honest by design.
A person is always an option
Every flow has a handoff path, and callers can ask for a human at any point.
No promises we cannot measure
We do not claim universal answer rates or availability. We agree definitions, thresholds and reporting up front.
You own the flows
Scripts, rules and routing are documented and yours to change as the business changes.
Frequently asked questions
Do you guarantee that all calls are answered?
No. We design flows, routing and fallbacks around your operations — without promising uptime or availability you cannot verify.
How do we start?
We begin with a short discovery conversation to understand goals, constraints and systems — then propose a practical path with clear scope.
Ready to design your voice operation?
Tell us about the calls you handle today. We will map a practical first flow and what it would take to run it well.